Changed your mind before we pack? Cancel free. After dispatch the parcel becomes a return — different file, same honesty.
BEFORE DISPATCH — FREE
CANCEL IN ONE TAP
Account → Orders → cancel, or write CONTACT →. Prepaid orders refund to source in 5–7 days; COD orders simply close. No fee, no questions, no retention tricks.
COD — REFUSE AT DOOR
REFUSE, IT RETURNS
Refuse a COD parcel and it rides back free. Refused twice in a row and future COD may need prepaid — the ledger remembers.
AFTER DISPATCH
IT BECOMES A RETURN
Packed parcels can't be cancelled — use the free 1-day return pickup instead: RETURNS →
CLUB — FOUNDING 90
NUMBERS DON'T RECYCLE
Cancelling a numbered piece retires that number forever — it is never re-sold as new.